Intermediate · 4h 00m · 10 lessons
IT Support Essentials — Intermediate
Move from foundation knowledge to applied it support essentials practice using professional methods, evidence and workplace projects.
View course and enrolWhat you will learn
- Diagnose realistic IT Support Essentials situations and select an appropriate applied method
- Create documented workflows, controls, measures and corrective actions
- Coordinate stakeholders and communicate evidence-based recommendations
- Complete an applied IT Support Essentials project while recognising when expert support is required
Course at a glance
- Level
- Intermediate
- Duration
- 4h 00m
- Lessons
- 10
- Language
- English
Part of the IT Support Essentials Learning Pathway pathway.